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Case Study

Mitigating Supply Disruption in a Change Management Process

11 EOL and Lifecycle Management_Roche Ultra

Client

Manufacturer of an automated diagnostic instrument.

Challenge

The client’s automated staining instrument for tissue diagnostics – comprised of 28 integrated electronic components – had multiple electronic components approaching end of life, which put production of the instrument at risk.

Solution

Dynamic provided lifecycle management for all the individual parts in the system, delivering to the client full transparency into all product lifecycle roadmaps, including automated alerts on the EOL dates, changes to EOL dates, or product updates. This; this triggered a proactive change management process; providing a consolidated, real-time view of all lifecycle roadmaps and the status of numerous technology parts connected to the instrument.

Benefit

Transparent access to EOL data, combined with proactive change management processes, allowed for optimized planning and smooth transitions. Dynamic’s management of details also mitigated stockout and re-validation risks, and kept the fast-changing lifecycle of the digital components aligned with the long and highly regulated lifecycle of the diagnostic instrument.

What the client says...

“Dynamic has been a valued and trusted partner for decades. Their deep understanding of technology is a tangible asset for their clients."
Partner Business Manager
“Dynamic provides a comprehensive portfolio of leading solutions and services to meet the evolving needs of any client for any market. We are proud to partner with them."
Senior Manager - Named Accounts
“I received my devices, and was up and running in record time. Your process works great! Nice work on everything. This process is very efficient and incredibly easy to operationalize a new device."
Chief Technology Officer
“I want to express my personal appreciation for all of your help Thank you for everything you're doing for us. We're truly grateful."
Senior Vice President - Information Systems
“Communication, flow and response time are really good. I appreciate their willingness to learn our internal product lifecycle process. I always feel an intent to do the right thing from Dynamic."
Senior Manager of New Product Introductions
“Our EOL management has improved drastically with Dynamic's 24 hour notification of parts going EOL, and with monthly reviews of action items. Their customer portal with real-time data is also very helpful."
Senior Manager - Direct Procurement
“Dynamic has gone above and beyond to communicate critical issues, to understand our processes and procedures, and to comply accordingly."
Director of Instrumentation Software Development
“I believe this is the first time that I have ever received a supply chain risk assessment like this from any supplier."
Senior Procurement Manager - Direct Electronics
"Dynamic provided the exact combination of technology and non-technology-related components required. The risk of downtime and failure was mitigated by tightly managing the BOM and ensuring FDA standards to optimize the supply chain. There have been zero product defects since the product launch in 2014."
Medical Device Manufacturer

These endorsements do not identify client names, to honor confidentiality agreements.