Case Study
Matching Custom Technical Configurations with Complex Requirements
Client
A precision handheld instrument manufacturer.
Challenge
The client had a very specific, highly customized display solution that went end-of-life as the result of an OEM merger and a strategic change in direction by the supplier. This advanced point-of-care display solution was in high demand for its ability to adapt to multiple clinical settings. Significant time and effort was required to meet the specs and functionality required. The display solution required custom crafting.
Solution
Dynamic conducted comprehensive research on specific LCD technologies; identified, evaluated and vetted each OEM’s capacity to deliver the display on spec, and to match the high quality and compliance standards. With the most qualified display manufacturer identified, Dynamic worked in close partnership with the supplier to secure a 5-year product lifecycle.
Benefit
The client added Dynamic’s custom display to the instrument specifications and relied on Dynamic to manage product inventory levels, provide transparent supply chain risk monitoring, and lifecycle management. The custom-built display became readily available for just in time delivery, decreasing a potential 7–9-month lead time.
What the client says...
“Dynamic has been a valued and trusted partner for decades. Their deep understanding of technology is a tangible asset for their clients."
Partner Business Manager
“Dynamic provides a comprehensive portfolio of leading solutions and services to meet the evolving needs of any client for any market. We are proud to partner with them."
Senior Manager - Named Accounts
“I received my devices, and was up and running in record time. Your process works great! Nice work on everything. This process is very efficient and incredibly easy to operationalize a new device."
Chief Technology Officer
“I want to express my personal appreciation for all of your help Thank you for everything you're doing for us. We're truly grateful."
Senior Vice President - Information Systems
“Communication, flow and response time are really good. I appreciate their willingness to learn our internal product lifecycle process. I always feel an intent to do the right thing from Dynamic."
Senior Manager of New Product Introductions
“Our EOL management has improved drastically with Dynamic's 24 hour notification of parts going EOL, and with monthly reviews of action items. Their customer portal with real-time data is also very helpful."
Senior Manager - Direct Procurement
“Dynamic has gone above and beyond to communicate critical issues, to understand our processes and procedures, and to comply accordingly."
Director of Instrumentation Software Development
“I believe this is the first time that I have ever received a supply chain risk assessment like this from any supplier."
Senior Procurement Manager - Direct Electronics
"Dynamic provided the exact combination of technology and non-technology-related components required. The risk of downtime and failure was mitigated by tightly managing the BOM and ensuring FDA standards to optimize the supply chain. There have been zero product defects since the product launch in 2014."
Medical Device Manufacturer
These endorsements do not identify client names, to honor confidentiality agreements.
