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Case Study

Managing Component Transition Through Securing Stock and Forecasting

12 EOL and Lifecycle Management_Roche VSS

Client

Manufacturer of an automated slide staining system.

Challenge

The client’s system, that designed for workflow efficiency, required a specific desktop model, which was going end-of-life. The client required additional time to plan for the product transition and secure the necessary resources — which would involve testing and validation of the new generation.

Solution

Dynamic’s automated EOL alerts notified the customer and Dynamic’s internal team members of the upcoming EOL date, triggering a change management process. Based on its forecast, Dynamic secured a large last-time buy of the soon-to-be-obsolete desktop. Dynamic also provided warehousing, inventory visibility, and delivery of the desktop, enable the client to continue shipping the device to their customers.

Benefit

With the necessary stock on hand, ready to ship, the client mitigated the risk a stockout that would impact their ability to continue shipping devices to their customers — bridging the gap to when a next generation desktop could be identified, procured, tested, validated, and produced. This ensured continuity; saved significant effort, time and costs; and maintained their customers’ loyalty.

What the client says...

“Dynamic has been a valued and trusted partner for decades. Their deep understanding of technology is a tangible asset for their clients."
Partner Business Manager
“Dynamic provides a comprehensive portfolio of leading solutions and services to meet the evolving needs of any client for any market. We are proud to partner with them."
Senior Manager - Named Accounts
“I received my devices, and was up and running in record time. Your process works great! Nice work on everything. This process is very efficient and incredibly easy to operationalize a new device."
Chief Technology Officer
“I want to express my personal appreciation for all of your help Thank you for everything you're doing for us. We're truly grateful."
Senior Vice President - Information Systems
“Communication, flow and response time are really good. I appreciate their willingness to learn our internal product lifecycle process. I always feel an intent to do the right thing from Dynamic."
Senior Manager of New Product Introductions
“Our EOL management has improved drastically with Dynamic's 24 hour notification of parts going EOL, and with monthly reviews of action items. Their customer portal with real-time data is also very helpful."
Senior Manager - Direct Procurement
“Dynamic has gone above and beyond to communicate critical issues, to understand our processes and procedures, and to comply accordingly."
Director of Instrumentation Software Development
“I believe this is the first time that I have ever received a supply chain risk assessment like this from any supplier."
Senior Procurement Manager - Direct Electronics
"Dynamic provided the exact combination of technology and non-technology-related components required. The risk of downtime and failure was mitigated by tightly managing the BOM and ensuring FDA standards to optimize the supply chain. There have been zero product defects since the product launch in 2014."
Medical Device Manufacturer

These endorsements do not identify client names, to honor confidentiality agreements.