Case Study
Maintaining Supply of Critical Components
Client
A market leading medical laboratory.
Challenge
The client’s supply had been greatly reduced for a customized PC which was a criticalcomponent in the Bill of Materials for a diagnostic medical device. This medical device was a significantbusiness driver, and the client could not afford any breaks in supply chain continuity.
Solution
The typical process for the design of a technical solution begins with defining the specificationsin the engineering drawing, and then building a solution matching those specifications. In a constrained supply environment, however, it’s often necessary to adapt a solution design, by prioritizing component availability over exact specification match. In this case, Dynamic identified PC models that were a close match, and then converted those PCs to an exact match through peripherals and upgrades. We thenworked closely with the client’s engineering and quality teams to validate those modified designs,and began supplying the PCs in less than 3 weeks.
Benefit
Through application of creative solutions, Dynamic was able to supply the clientwith a validated PC for the foreseeable future, guaranteeing supply chaincontinuity as well as consistent revenue.
What the client says...
“Dynamic has been a valued and trusted partner for decades. Their deep understanding of technology is a tangible asset for their clients."
Partner Business Manager
“Dynamic provides a comprehensive portfolio of leading solutions and services to meet the evolving needs of any client for any market. We are proud to partner with them."
Senior Manager - Named Accounts
“I received my devices, and was up and running in record time. Your process works great! Nice work on everything. This process is very efficient and incredibly easy to operationalize a new device."
Chief Technology Officer
“I want to express my personal appreciation for all of your help Thank you for everything you're doing for us. We're truly grateful."
Senior Vice President - Information Systems
“Communication, flow and response time are really good. I appreciate their willingness to learn our internal product lifecycle process. I always feel an intent to do the right thing from Dynamic."
Senior Manager of New Product Introductions
“Our EOL management has improved drastically with Dynamic's 24 hour notification of parts going EOL, and with monthly reviews of action items. Their customer portal with real-time data is also very helpful."
Senior Manager - Direct Procurement
“Dynamic has gone above and beyond to communicate critical issues, to understand our processes and procedures, and to comply accordingly."
Director of Instrumentation Software Development
“I believe this is the first time that I have ever received a supply chain risk assessment like this from any supplier."
Senior Procurement Manager - Direct Electronics
"Dynamic provided the exact combination of technology and non-technology-related components required. The risk of downtime and failure was mitigated by tightly managing the BOM and ensuring FDA standards to optimize the supply chain. There have been zero product defects since the product launch in 2014."
Medical Device Manufacturer
These endorsements do not identify client names, to honor confidentiality agreements.
