Case Study
Leveraging Supplier Relationships to Prevent Revalidation
Client
A premier pathology lab workflow platform.
Challenge
The client required an adapter that went end-of-life. The obsolescence of this single component threatened to stop production, which would require high-value resources and time invested to research, source, test, and validate a new component
Solution
Dynamic worked with major OEMs and 800+ technology partners, and collaborated with tier-2, tier-3, and tier-4 suppliers to develop a creative solution to extend the lifecycle of the current adapter. Simultaneously, Dynamic searched for an alternative manufacturing source that could produce the adapter, without any changes to the client’s specs or part number.
Benefit
The customer avoided the need to retest and revalidate the adapter, allowing the sales and installation of the medical device without interruption. The seamless product transition meant no changes were required to the client’s internal documentation — saving additional time and resources.
What the client says...
“Dynamic has been a valued and trusted partner for decades. Their deep understanding of technology is a tangible asset for their clients."
Partner Business Manager
“Dynamic provides a comprehensive portfolio of leading solutions and services to meet the evolving needs of any client for any market. We are proud to partner with them."
Senior Manager - Named Accounts
“I received my devices, and was up and running in record time. Your process works great! Nice work on everything. This process is very efficient and incredibly easy to operationalize a new device."
Chief Technology Officer
“I want to express my personal appreciation for all of your help Thank you for everything you're doing for us. We're truly grateful."
Senior Vice President - Information Systems
“Communication, flow and response time are really good. I appreciate their willingness to learn our internal product lifecycle process. I always feel an intent to do the right thing from Dynamic."
Senior Manager of New Product Introductions
“Our EOL management has improved drastically with Dynamic's 24 hour notification of parts going EOL, and with monthly reviews of action items. Their customer portal with real-time data is also very helpful."
Senior Manager - Direct Procurement
“Dynamic has gone above and beyond to communicate critical issues, to understand our processes and procedures, and to comply accordingly."
Director of Instrumentation Software Development
“I believe this is the first time that I have ever received a supply chain risk assessment like this from any supplier."
Senior Procurement Manager - Direct Electronics
"Dynamic provided the exact combination of technology and non-technology-related components required. The risk of downtime and failure was mitigated by tightly managing the BOM and ensuring FDA standards to optimize the supply chain. There have been zero product defects since the product launch in 2014."
Medical Device Manufacturer
These endorsements do not identify client names, to honor confidentiality agreements.
