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Case Study

Full Lifecycle Management of Digital Hardware

full-lifecycle-management

Client

Histology laboratory clients of a large medical device manufacturer

Challenge

The client’s complex Bill of Materials required IT hardware components from multiple OEMs, including a server, thin client, touchscreen, barcode scanner, label printer, and integrated software. The customer also needed just-in-time distribution direct to its lab customers with 100% accuracy and quality compliance.

Solution

Dynamic helped to select and test the required connected hardware. Dynamic staged and imaged the systems; maintained and managed on hand inventory; custom kitted and labeled the hardware, specific to each lab destination, while fulfilling a 24-hour order-to-delivery guarantee. Dynamic also managed critical EOL and product transitions; provided a detailed component level supply chain risk scoring report, and negotiated pricing with the component OEMs.

Benefit

The client delivered on time and on spec within the critical time window offered by their lab customers. The client also reduced costs up to 10%, based on Dynamic’s ability to leverage it extensive supply chain relationships to find lower cost alternatives.

What the client says...

“Dynamic has been a valued and trusted partner for decades. Their deep understanding of technology is a tangible asset for their clients."
Partner Business Manager
“Dynamic provides a comprehensive portfolio of leading solutions and services to meet the evolving needs of any client for any market. We are proud to partner with them."
Senior Manager - Named Accounts
“I received my devices, and was up and running in record time. Your process works great! Nice work on everything. This process is very efficient and incredibly easy to operationalize a new device."
Chief Technology Officer
“I want to express my personal appreciation for all of your help Thank you for everything you're doing for us. We're truly grateful."
Senior Vice President - Information Systems
“Communication, flow and response time are really good. I appreciate their willingness to learn our internal product lifecycle process. I always feel an intent to do the right thing from Dynamic."
Senior Manager of New Product Introductions
“Our EOL management has improved drastically with Dynamic's 24 hour notification of parts going EOL, and with monthly reviews of action items. Their customer portal with real-time data is also very helpful."
Senior Manager - Direct Procurement
“Dynamic has gone above and beyond to communicate critical issues, to understand our processes and procedures, and to comply accordingly."
Director of Instrumentation Software Development
“I believe this is the first time that I have ever received a supply chain risk assessment like this from any supplier."
Senior Procurement Manager - Direct Electronics
"Dynamic provided the exact combination of technology and non-technology-related components required. The risk of downtime and failure was mitigated by tightly managing the BOM and ensuring FDA standards to optimize the supply chain. There have been zero product defects since the product launch in 2014."
Medical Device Manufacturer

These endorsements do not identify client names, to honor confidentiality agreements.